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Assistant Vice President, Network and IT Support Specialist


career overview:

R.M. Davis is a leading provider of wealth management and investment advisory services to clients in more than forty states and five countries. The firm has approximately $8 billion in assets under management, and seventy employees across offices in Portland, ME and Portsmouth, NH. We are dedicated to delivering exceptional client service while maintaining a modern, secure, and resilient technology environment.

postition overview:

The Network and IT Support Specialist provides comprehensive technical support for the firm’s end-user computing environment. This role is responsible for resolving a wide range of technical issues that impact employee productivity and client service, while ensuring a high standard of support across the organization. This role also serves as a liaison between the firm and third-party technology providers to coordinate support, address issues, and promote seamless service delivery.

This position is primarily hands-on, focused on technical execution, issue resolution, vendor coordination, and continuous improvement of IT support processes within a fast-paced environment.


KEY RESPONSIBILITIES:

Technical Support & Network Management

  • Diagnose and resolve hardware, software, network and system issues across all end user environments, including the firm’s FinTech platforms
  • Monitor systems and network infrastructure to ensure optimal performance
  • Lead incident response, business continuity, and NIST efforts for the firm

Vendor Management & Service Coordination

  • Manage vendor performance to ensure quality standards and service levels are met
  • Coordinate ticket escalation, communication, and resolution between internal users and IT vendors
  • Manage and maintain IT software licenses, including tracking, renewals, and compliance management

Operational Efficiency & Process Improvement

  • Analyze recurring technical issues and implement long-term solutions to reduce disruptions

  • Develop and refine support processes, workflows, and escalation paths

  • Contribute to IT service management initiatives and documentation standards
  • Participate in the preparation and ongoing oversight of the Technology budget


QUALIFICATIONS:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field

  • 4 - 6+ years of experience in providing IT support in a Windows-based environment

  • Experience working with outsourced IT vendors and Managed Service Providers (MSPs)
  • Experience managing a multi-layered approach to information security and cybersecurity
  • Experience with FinTech platforms and software used in wealth management industry
  • Knowledge of SEC, GLBA, FFIEC, and NIST standards
  • Excellent communication and interpersonal skills


BENEFITS:

Competitive compensation and bonus opportunity, 401(k) with employer contribution, 100% company‑paid health insurance, generous paid time off, parental leave, education reimbursement, disability insurance, and a collaborative office culture.

The Network and IT Support Specialist provides comprehensive technical support for the firm’s end-user computing environment. This role is responsible for resolving a wide range of technical issues that impact employee productivity and client service, while ensuring a high standard of support across the organization. This role also serves as a liaison between the firm and third-party technology providers to coordinate support, address issues, and promote seamless service delivery.

This position is primarily hands-on, focused on technical execution, issue resolution, vendor coordination, and continuous improvement of IT support processes within a fast-paced environment.


ADDITIONAL INFORMATION:

FLSA Status: Exempt
R.M. Davis is an Equal Opportunity Employer

To apply, please submit a cover letter and resume to Beverly Gava, Chief People Officer at careers@rmdavis.com.